Order, Return & Refund Policy

πŸ“¦ Order Policy

  • Order Processing Time
    All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your payment confirmation. During high-volume periods, processing may take longer.

  • Shipping & Delivery

    • Standard shipping is available for all orders, with free shipping on qualifying purchases (threshold shown at checkout).

    • Expedited and express shipping options are available at an additional cost.

    • Once your order has shipped, you will receive a confirmation email with tracking details.

    • Delivery times vary depending on your location and selected shipping method.

  • Order Changes & Cancellations

    • Orders cannot be changed once they are confirmed.

    • If you need to cancel an order, please contact our Customer Service team before the order has been shipped.

    • If your order has already shipped, you will need to follow the return process after delivery.

πŸ”„ Return Policy

  • Eligibility

    • Returns are accepted within 30 days from the date of delivery.

    • Returned items must be unworn, unwashed, and in original condition, with all tags attached and in the original packaging.

    • Proof of purchase (order confirmation or receipt) is required for all returns.

  • Non-Returnable Items

    • Gift cards

    • Final-sale or clearance items

    • Customized or personalized products

  • Return Process

    1. Contact us at support@example.com to request a return authorization.

    2. Our team will provide instructions and, if applicable, a prepaid return label.

    3. Pack your items securely in the original packaging and attach the return label.

    4. Drop the package at your nearest courier location.

  • Return Shipping Fees

    • If the return is due to a defective or incorrect item, we will cover the return shipping cost.

    • For other reasons (e.g., change of mind, wrong size), customers are responsible for the return shipping fee unless otherwise stated.

πŸ’³ Refund Policy

  • Refund Timeline
    Refunds will be processed within 7–10 business days after the returned items are received and inspected.
    Refunds will be credited back to the original payment method used at checkout.

  • Partial Refunds may be granted if items are returned not in their original condition, missing parts, or returned after the 30-day window (subject to approval).

  • Exchanges
    We do not offer direct exchanges. If you wish to change an item, please place a new order and return the original item for a refund.

Contact Us

If you have any questions about orders, returns, or refunds, please reach out to our Customer Service team:

πŸ“§ rindapafraah@hotmail.com

We’re here to help you with every step of your shopping journey.